flag Report Was this post helpful thumbup thumbdown OP Mr. HKEYCURRENTUSER\Software\Microsoft\Office\16.0\Common\Identity\Identities 4. Delete Close the Registry Editor and attempt. Go to registry editor (Win key R > type Regedit), browse to the following location and check to see if there are any folders listed under Identities. Open the Registry Editor ( regedit.exe) and go to HKEY_CURRENT_USER\Software\Microsoft\Office\16. Locate a sub-folder with a name matching your accounts email address, then right-click on it and choose Delete.then open the outlook, you will be opening an fresh account. Remove saved Office and Microsoft accounts under the Generic Credentials section just go to control panel>mail(32bit)>show profiles>delete all profiles here.Start Windows Credential Manager using the command: control /name Microsoft.CredentialManager (or go to Control Panel\User Accounts\Credential Manager).If this simple method to clear the previous account data from your computer has not helped, you have to completely remove this Microsoft 365 profile and saved usernames and passwords from Windows Credential Manager. Open an Office app and sign in with your Microsoft account.There is a option to remove Office 365 accounts that way. Do it for all Microsoft Office apps (Excel, PowerPoint, Outlook, Word, etc.) Go to Settings, Accounts, Access work or School.Remove all connected Office services from your profile ( File -> Account -> Connected Services -> Remove Services).You can finish a previous user session by signing them out of an Office app or Windows (using the Sign Out button on the top right of your Office app or in the menu: File -> Account). The best solution is to sign out the previous user from all Office 365 (Microsoft 365) apps. The matter is that Microsoft 365 supports only one session for users of the same organization. The issue occurs if a user from the same organization (tenant) your Microsoft 365 account belongs to is signed in on this computer or to an Office app (Word, Excel, Outlook, etc.). Sorry, another account from your organization is already signed in on this computer.
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